Terms & Conditions

These terms are the contract between you and us for your use of Pinard ("Pinard", "the Service", "we", "us"). Please read them before you subscribe. They include our Refunds, Cancellation & Withdrawal policy, and our Privacy Policy explains how we use your data.

Pinard is run by [legal name to be added], a sole trader established in Ireland. Our address is [postal address to be added].

You can contact us at [email protected]. We aim to reply within two working days.

You must be 18 or over. Pinard is made for doctors preparing for the MRCOG examinations. You are responsible for keeping your sign-in details secure and for what happens under your account.

Your account is personal to you. Do not share, sell or transfer it. Only one device can be signed in at a time: signing in somewhere else signs out the first device. We may suspend an account we reasonably believe is being shared.

Pinard is a revision aid for an examination. It is not:

• clinical, medical or diagnostic advice, and you must never rely on it to care for a patient;
• a substitute for the guidelines, textbooks and official materials it is built from;
• a promise that you will pass any examination.

Always check clinical information against the current primary source. Your clinical practice and your professional judgement remain your own responsibility.

Pinard is independent. It is not affiliated with, endorsed by or connected to the Royal College of Obstetricians and Gynaecologists (RCOG). "MRCOG" names the RCOG's examination; we use it only to describe what Pinard helps you prepare for. Our questions are not past examination questions and are not supplied by the RCOG.

• Questions and explanations are drafted with the help of an AI model (Claude, made by Anthropic) from published guidance. Each one is checked against its sources and approved by a Member of the RCOG, acting independently, before anyone sees it.
• Ask Pinard answers are written by AI at the moment you ask, from our source library. They are checked automatically against their sources but are not reviewed by a person before you see them. Ask Pinard answers are labelled as AI-written wherever they appear.
• Study plan summaries and reminder emails are also worded by AI from your own progress figures.

We take reasonable care, but guidance changes, and content can contain mistakes. If you think a question or answer is wrong, please report it from the question: we review every report.

• Prices vary by country. The price you pay is set by the country that issued your payment card. You see the price, with any tax, before you pay, and you are never charged a price you have not been shown.
• [For legal review] If a subscription is bought at the price for a country other than the one your card was issued in, we may refund it in full, end it, and invite you to subscribe at the price for your card's country. If you change your card to one issued in a country with a different price, the new price applies from your first renewal at least 30 days after we tell you by email; you can cancel before then.
• Tax: where VAT, GST or a sales tax is due in your country, it is added to the price and shown before you pay. Prices on the pricing page include VAT where we can work it out for your country; otherwise the tax is shown at checkout.
• Who sells to you: payments are made through Link, Stripe's checkout, which acts as the merchant of record: it sells the subscription to you, takes the payment, and collects and pays the tax. We never see or store your full card details. Prices are set in euro; at checkout you may see them in your own currency, converted by Stripe.
• You pay at the start of each period: each month, or each three months, depending on the plan you choose.

Paid plans renew automatically at the end of each period, at the same price, until you cancel. You can cancel at any time in a couple of clicks, and you keep access until the end of the period you have paid for.

If we change the price of your plan, we will email you at least 30 days before the change affects you, and you can cancel before it does.

• To stop your plan renewing: go to Account and choose Manage billing or cancel. No fee, and no need to contact us.
• To withdraw within 14 days and get your money back: use Withdraw from contract on your Account page, or email us. Our Refunds, Cancellation & Withdrawal policy explains this in full, including your legal right to withdraw.

There are three paid plans, Basic, Plus and Premium, each billed monthly or every three months. They include the same app and differ only in how many Ask Pinard questions they include, because each answer is produced individually and costs us money:

• Basic: 50 Ask Pinard questions a month. Plus: 120 a month. Premium: 230 a month.
• On the three-month plan you get three months' worth at the start of the period, to use whenever you like within it. Unused questions do not carry over to the next period.
• Fair use: whatever your plan, no account may ask more than 60 questions in one day.
• When your allowance runs out you can buy a top-up: 50 questions for €15 or 150 questions for €35, plus any tax. A top-up is a one-off payment, not a subscription. Top-up questions are used after the plan's allowance, carry over while you stay subscribed, and end when your subscription ends. They have no cash value.
• You can move to a bigger plan at any time and pay only the difference for the rest of the period; a move to a smaller plan or a shorter period starts at your next renewal.
• We may change the allowances or the top-up prices with reasonable notice. We may limit use that is automated or abusive.

Everything else in Pinard (questions, sessions, your plan and progress) is not metered.

You must not:

• copy, scrape, publish, sell or share Pinard's questions, explanations or other content;
• share your account, or get round access, security or single-device controls;
• use automated tools to access the Service, or try to disrupt or reverse-engineer it;
• put anyone's personal data, especially patient details, into Ask Pinard or feedback;
• use the Service unlawfully or in a way that infringes anyone's rights.

The software, design, questions and explanations are owned by us or our licensors. We give you a personal, non-transferable licence to use them for your own exam preparation while your account is open. The guidelines and other works we cite belong to their publishers. Our content sources page explains where the material comes from.

If the Service is faulty or not as described, you have legal rights under the Consumer Rights Act 2022 (Ireland) and the equivalent laws where you live: we must put it right, and if we cannot, you may be entitled to a price reduction or a refund. Nothing in these terms takes those rights away.

We do not exclude or limit our liability where it would be unlawful to do so: for example for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.

Otherwise:

• we are not liable for losses that were not reasonably foreseeable when you subscribed, or for business losses (Pinard is for personal study);
• we are not liable for any loss arising from using the content in clinical practice, which section 4 tells you not to do;
• our total liability to you in any 12-month period is limited to what you paid us in that period.

We may suspend or end your account if you seriously or repeatedly break these terms, for example by sharing it. Where we can, we will warn you first. If we end your account without fault on your part, we will refund any period you have paid for and not used. You can close your account at any time from your Account page.

We may update these terms, for example when the law or the Service changes. We will show the new date at the top and, for an important change, email you at least 30 days before it applies to you. If you do not agree, you can cancel before the change takes effect.

These terms are governed by the law of Ireland. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in your local courts.

Please contact us first: most problems are sorted quickly by email. You can also get free advice from the Competition and Consumer Protection Commission (ccpc.ie), the European Consumer Centre in your country (eccireland.ie in Ireland), or, in the UK, Citizens Advice.

If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. You may not transfer your rights under these terms. We may transfer ours to someone who takes over Pinard, and we will tell you if we do.